Shipping Policy

At LevityCare, we strive to provide fast, reliable, and secure shipping for every order.

Free Shipping

We currently offer free tracked shipping on all orders.

No customs duties or additional import fees are charged on eligible orders shipped within our supported delivery regions.

Order Processing

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times are:

United States: 3–7 business days
United Kingdom: 3–7 business days
Canada: 4–8 business days
Australia: 5–10 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can also access your tracking details directly from your order confirmation page.

Delayed or Missing Deliveries

If you are unable to locate your package, we recommend:

Checking your tracking information regularly
Contacting the shipping carrier
Checking with household members, neighbors, or your local delivery office

Packages that are returned to the sender because they were unclaimed or refused may be subject to a reshipping fee.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

LevityCare cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@mylevitycare.com

Order Cancellations

Orders may be canceled within 1 hour of purchase by contacting our support team at:

support@mylevitycare.com

After this period, orders may already be in processing or transit and cannot be canceled. In such cases, customers may request a return in accordance with our Return & Refund Policy once the order has been delivered.

Lost Packages

If a package is confirmed lost in transit by the carrier, please contact our customer support team. We will work with the carrier to investigate the issue and provide an appropriate resolution whenever applicable.